Thanks you so much for your thoughtful, insightful comments. I really enjoyed reading what each of you would do, in the situation.
Now, just to be clear, Michael was with us, and we had fully intended on family, nice dinning. My mom was with us too.
After about 30 minutes, some of which they actually turned the DVD up, I politely got up, found the manager and asked to be reseated. I promise I was polite. The manager informed me the restaurant was full for the evening and we could not be reseated. He told me he would ask the family to turn the DVD player down. Which he did, by saying something along the lines of, "I myself haven't heard it but these people over here" making it very clear the we, my family had complained.
The family next to us was less than happy. They spent the next 30 minuets complaining, glaring at us, and loudly letting us known we had ruined their evening. Towards the end of their meal the woman of the family picked up their toddler, looked at Michael, loudly proclaimed "SHE'S ALWAYS PERFECT" (I assume talking about their child) and stormed out of the restaurant. The husband stayed for the next 30 minutes and glared at us and texted on his phone.
Our evening was less than lovely.
The manager came over and apologized to THEM and comped their meal. Our bill was over $200.
The manager never come over to our table, or made any overtures to us whatsoever. We asked to speak to him, expressed our displeasure, and he argued with us that he had handled everything correctly. (Doug took Michael outside. I do not argue in front of my child.) While he never once agreed with us, he eventually comped our bill as well. (Which trust me, was not my goal, I just kind of wanted some kind of agreement that maybe he could have come by and checked on us.)
No, I will not name the restaurant, because this is not about publicly calling someone out for me. I just want to know how other people would handle the situation. But if you get me drunk and ask me real nice I may tell you.
So, given that information, what do you think now?