Remember the little bauble Doug bought me when we went on the Disney Cruise?
Last weekend it lost a stone. Not the middle stone but one of the side stones. I figured this was not a big deal, I didn't freak out, I called our insurance company. Who informed me I really didn't want to claim it because we would lose our no claims discount and isn't it only 2 months old? There has to be some kind of warranty? So I called the jeweler. Who is located on the U.S. Virgin Islands and my parents have used for years. And my mom has some very nice jewelery. So when I say they have used, they HAVE USED. He told me, why no, there is no warranty, that's ridiculous, that's why you have homeowner's insurance.
And round and round we have went. I have worn my engagement ring for 10 years and it has never lost a stone and this lost a stone after 2 months? I even called in the bug guns, known as my father (and for those that have asked yes, Jodifur's Dad who comments is actually my Dad) and he got nowhere with the jeweler also.
I should post some of the emails that have gone back and forth between me and the jeweler. If you have been reading me long enough you may remember some of my classic fights, with United, and with Direct TV. And I won those.
But I'm not winning this one. We pay it, or insurance pays it, but he is not fixing it for free. And for some reason this feels so much more personal. This was my birthday present for crying out loud and my birthday is Saturday and I'm not even going to have it. And I told my father (and the jeweler for that matter) that for as long I live I will never step foot in his store again. Next time we all go on vacation my entire family can go and if he asks where I am my father can say "Jodi is standing her ground." Because I am. (For the record my father laughed at me, as he frequently does. But he did say he agreed with me.)
I love this ring. I adore this ring. It was Doug's gift to me for
surviving a hard year, and every time I look at it I remember that he
has faith in me, that we are a team. It almost means more than my
wedding band and engagement ring because those were promises of things
to come. This was from storms we had weathered and survived together.
So we will pay it. And we will move on. And in the end we wil be able to eat and buy a new house and Michael's little preschool heart will want for nothing. But I'm still mad.
{ 17 comments… read them below or add one }
I think it’s outrageous that your parents have patronized this man for years and it sounds like they’ve given him a lot of business and this jeweler isn’t willing to stand buy his goods. That sucks.
Maybe this is one more reason to buy local. You can’t exactly storm into his shop.
Don’t let this take away from the beautiful thoughts behind this wonderful present from your husband.
Grr! I’m mad FOR you! Obviously there was a quality issue if you only had the thing for 2 months and the stone fell out! If he were my jeweler, I’d boycott him on your behalf!
Don’t quote me on this, but I’m pretty sure that using stark raving mad to denote anger may in fact be a sign that you’re stark raving mad!
That’s insane! There’s got to be some way to inflict your wrath on this store…Lemme think on it.
That’s outrageous. Shortly after my wedding, a stone fell out of my wedding band. The jeweler replaced it, no questions asked. There’s NO reason that a stone should fall out after that short time period without it being the fault of the jeweler.
I hope you are not paying him to repair it! I would certainly take it elsewhere.
If you have to pay to have it fixed, do you have to have it fixed by him? I’m not really sure how insurance coverage works for that sort of thing. If possible, I’d say don’t bring it back there… you obviously can’t trust him to do a good job.
I can’t believe there was no warranty! I am going to have to double-check every future jewelry purchase for that. That’s ridiculous!
On the bright side, I LOVE that nailpolish color! What is it?
Publish the name of the store here, please. I will totally join your boycott. That is NUTS!
I’m So sorry this happened!!!!!!!!!!!!!!!!!!!!!!
on the bright side- I think this must mean you have some good karma heading your way
Great to see you – xo
That is horrible treatment especially after your parents have been customers for years and brought their family there as well. I agree, you should mention the company, if this is the way they treat customers, people ought to know. After only 2 months? Crazy!
The jeweller where my husband bought my engagement ring still polishes it for free … we’ve been married 16 years now LOL!
I do hope that your family doesn’t give him any more business either. I agree with Stephanie, do you have to have him fix it if you’re paying anyway? Maybe somewhere local would be better.
Good grief, that’s terrible! You should definitely publish their name, people should be aware. Even if it wasn’t technically covered by a warranty, the jeweler should have fixed it free in the interest of good consumer relations. Ridiculous.
I suppose if your Dad can’t get them to roll over what with his legalese and his frequent patronage of that store then you are as you suspect, SOL. That really stinks sweetie, I know how frustrated you must be.
I’m with Mary, as long as you report 100% truth, I’m all for outing the bad companies. I’ve done it. And then later been contacted by new owners and then written nice publicity … I say tell us.
Talking to you about it made me so mad and reading about it still makes me mad! Good for you for moving on! I’m not sure I will be able to!
Truly, I feel for you on this post, Jodi. My most sentimental pieces of jewelry are both expensive AND not-so-much expensive. But they ALL mean so much to me nonetheless.
Seriously, this person is in the business of JEWELRY, which is ALWAYS a personal gift. Maybe he should try to use a little compassion. Ugh. I’m angry FOR you.
That is crazy and I am actually surprised the rest of your family would want to go there again after that.