There's nothing better than a sick child whose beloved toy dies after a freakin' day. On a Sunday, when Fisher Price isn't open. And Target won't take it back because it's not in the box anymore. Oh yeah, I was saying very nice things about Fisher Price and Mattel all day on Sunday under my breath and on Twitter.
There's very few things I hate as much as terrible customer service. Seriously, why can't companies just have good customer service? It's like an anomaly in this world. 1800diapers.com recently CALLED ME after a gift certificate I sent to a blogger friend got delayed to apologize for the error and to make sure she liked it. I almost passed out. And what if I said she hadn't liked it? Would they have sent her a blanket? Free diapers?
When I finally got through to Fisher Price yesterday, and that took hours (it's the holiday season, get more people to answer your phone) I was a little irate. Their first answer to me didn't make me happy either. Send the dinosaur back, and they will send me a new one. That would take 8 weeks. I about lost my mind. You tell my three year old he will be without his dinosaur for 8 WEEKS.
And then they offered a more tenable suggestion. They will charge me for a new one, ship it to me two day air, and when I send the old one back, credit me. And you better believe if I don't see that credit, this blog, twitter, everyone on the planet will be hearing about it.
And that dinosaur better last more than a day. Stupid $200 toy. Because if I have to hear "Mommy, Spike is BROKEN" one more time I'm going to record it and play it over and over again to the people on the Fisher Price customer service line.
Dinosaurgate
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{ 36 comments… read them below or add one }
man I totally want one of those dinosaurs!!! not for my son he’s 8 and into the whole video game crap but I think this would be great to screw with the dog, if it worked that is…
man I totally want one of those dinosaurs!!! not for my son he’s 8 and into the whole video game crap but I think this would be great to screw with the dog, if it worked that is…
man I totally want one of those dinosaurs!!! not for my son he’s 8 and into the whole video game crap but I think this would be great to screw with the dog, if it worked that is…
man I totally want one of those dinosaurs!!! not for my son he’s 8 and into the whole video game crap but I think this would be great to screw with the dog, if it worked that is…
$200! holy crap! Never mind about Nicky getting one. But darn it looks cool. If we’re ever up your way maybe Nicky can play with Michael’s.
Must start cultivating some rich friends for Nicky….:)
$200! holy crap! Never mind about Nicky getting one. But darn it looks cool. If we’re ever up your way maybe Nicky can play with Michael’s.
Must start cultivating some rich friends for Nicky….:)
$200! holy crap! Never mind about Nicky getting one. But darn it looks cool. If we’re ever up your way maybe Nicky can play with Michael’s.
Must start cultivating some rich friends for Nicky….:)
$200! holy crap! Never mind about Nicky getting one. But darn it looks cool. If we’re ever up your way maybe Nicky can play with Michael’s.
Must start cultivating some rich friends for Nicky….:)
Well, I hope this one lasts more than a day! Hopefully the first one was a dud!
Well, I hope this one lasts more than a day! Hopefully the first one was a dud!
Well, I hope this one lasts more than a day! Hopefully the first one was a dud!
Well, I hope this one lasts more than a day! Hopefully the first one was a dud!
Oh no! I wasn’t around on Twitter this weekend so I didn’t know about the dinosaur BREAKING. I’m totally with you on customer service issues. I’m dealing with one myself right now. In-laws bought Noah a train table with a trundle drawer, drawer is the right color, they sent wrong table – doesn’t match. It’s taking them like two weeks to pick it up and deliver the right one and meanwhile the wrong one is sitting in my living room taking up 56 pounds of space. Grrrr.
Oh no! I wasn’t around on Twitter this weekend so I didn’t know about the dinosaur BREAKING. I’m totally with you on customer service issues. I’m dealing with one myself right now. In-laws bought Noah a train table with a trundle drawer, drawer is the right color, they sent wrong table – doesn’t match. It’s taking them like two weeks to pick it up and deliver the right one and meanwhile the wrong one is sitting in my living room taking up 56 pounds of space. Grrrr.
Oh no! I wasn’t around on Twitter this weekend so I didn’t know about the dinosaur BREAKING. I’m totally with you on customer service issues. I’m dealing with one myself right now. In-laws bought Noah a train table with a trundle drawer, drawer is the right color, they sent wrong table – doesn’t match. It’s taking them like two weeks to pick it up and deliver the right one and meanwhile the wrong one is sitting in my living room taking up 56 pounds of space. Grrrr.
Oh no! I wasn’t around on Twitter this weekend so I didn’t know about the dinosaur BREAKING. I’m totally with you on customer service issues. I’m dealing with one myself right now. In-laws bought Noah a train table with a trundle drawer, drawer is the right color, they sent wrong table – doesn’t match. It’s taking them like two weeks to pick it up and deliver the right one and meanwhile the wrong one is sitting in my living room taking up 56 pounds of space. Grrrr.
Keeping my fingers crossed that this one works.
Keeping my fingers crossed that this one works.
Keeping my fingers crossed that this one works.
Keeping my fingers crossed that this one works.
A broken toy after one day?! Aw, that sucks. Especially for something so expensive. I hope it all works out for you. A little boy deserves his toy.
A broken toy after one day?! Aw, that sucks. Especially for something so expensive. I hope it all works out for you. A little boy deserves his toy.
A broken toy after one day?! Aw, that sucks. Especially for something so expensive. I hope it all works out for you. A little boy deserves his toy.
A broken toy after one day?! Aw, that sucks. Especially for something so expensive. I hope it all works out for you. A little boy deserves his toy.
8 weeks? Are they kidding? 8 weeks might as well be 8 years to a 3 year old.
8 weeks? Are they kidding? 8 weeks might as well be 8 years to a 3 year old.
8 weeks? Are they kidding? 8 weeks might as well be 8 years to a 3 year old.
8 weeks? Are they kidding? 8 weeks might as well be 8 years to a 3 year old.
You spent $200 on a toy for a 3 yr old? Who is the stupid one here?
You spent $200 on a toy for a 3 yr old? Who is the stupid one here?
You spent $200 on a toy for a 3 yr old? Who is the stupid one here?
You spent $200 on a toy for a 3 yr old? Who is the stupid one here?
RosiePosie
1st of all, how brave of you to insult me and leave no way of me to contact you.
2nd of all, nice of you to actually read the post, my parents bought the dinosaur.
And 3rd of all, my son DID NOTHING to break the dinosaur, it broke b/c it was defective, which FP admitted when it agreed to send me another one.
Thanks for reading jodifur.
RosiePosie
1st of all, how brave of you to insult me and leave no way of me to contact you.
2nd of all, nice of you to actually read the post, my parents bought the dinosaur.
And 3rd of all, my son DID NOTHING to break the dinosaur, it broke b/c it was defective, which FP admitted when it agreed to send me another one.
Thanks for reading jodifur.
RosiePosie
1st of all, how brave of you to insult me and leave no way of me to contact you.
2nd of all, nice of you to actually read the post, my parents bought the dinosaur.
And 3rd of all, my son DID NOTHING to break the dinosaur, it broke b/c it was defective, which FP admitted when it agreed to send me another one.
Thanks for reading jodifur.
RosiePosie
1st of all, how brave of you to insult me and leave no way of me to contact you.
2nd of all, nice of you to actually read the post, my parents bought the dinosaur.
And 3rd of all, my son DID NOTHING to break the dinosaur, it broke b/c it was defective, which FP admitted when it agreed to send me another one.
Thanks for reading jodifur.